Cloud Voice for Office 365 

Companies, large and small, are constantly looking for ways to transform their use of technology so that it delivers streamlined business results. When faced with this, transforming your business architecture can seem a confusing and difficult proposition. The desire to improve efficiency, reduce costs, engage employees, and promote greater communication & collaboration are key business drivers for all enterprises.

Moving to a modern platform will be beneficial to your entire organisation; no more antiquated hardware or large capital expenses, just a simplified cost-effective solution. End users and IT professionals do not want one application for Instant messaging, another for telephony, and yet another for mobile handsets. This is where Cloud Voice designed for Microsoft Office 365 with Skype for Business can deliver by providing a true unified communications experience.


Key Elements of Practical Guidance for Cloud Voice

The practical guidance for Cloud Voice is a comprehensive guide and tool set for implementing and managing a reliable, cost-effective communications service based on Office 365 Skype for Business.

It is a multi-faceted approach to the successful planning, delivery of and migration to Skype for Business Online, incorporating three key elements that have your success firmly at the centre: Envision, Onboard, Drive Value.

Envision

During the envision stage, SBL Group work with you to gain an understanding of your business and design a strategic plan for transforming your communications to suit your needs. As part of the process, our team will create a communications plan that delivers regular hosted conferences, face-to-face meetings and documented reviews. All of our project staff are Prince2 certified and, coupled with the practical guidance for Cloud Voice, can ensure that through our long history in delivering excellence your project will be delivered on time and within budget.

Key stages:

  • Assess network optimisation & readiness to ensure it will support the voice and video conferencing traffic – from quality and performance perspectives
  • Prepare your IT environment for the implementation and successful transition to the Skype for Business-based solution
  • Deployment planning services for the Skype for Business solution architecture design, integration, and migration planning services

Outcomes:

  • Envision – Transformation and technology consulting services that define communications needs and user profiles, understand ‘current state’, determine ‘future state’, and define a transition roadmap.
  • Assess – Skype for Business network optimisation and readiness assessment services to ensure the network will support the voice and video conferencing traffic from quality and performance perspectives.
  • Prepare – Assessment and remediation services to prepare your IT environment for the implementation and successful transition to the Skype for Business-based solution.
  • Design – Deployment planning services for the Skype for Business solution architecture design, integration, and migration planning services.

Onboard

Our managed services team are also on hand to help with those mundane solution management tasks – giving you more time to focus on your business. In the unlikely event that you experience a problem, our service desk is accessible 24/7 through email, telephone or web. To ensure you have complete peace of mind that your business solution is covered, SBL Group have fantastic options surrounding SLAs. We are confident that our standard SLAs will cover your needs; however we can deliver custom SLAs, if it is required.

Key stages:

  • Skype for Business ecosystem build, deployment, user enablement and testing services
  • Deliver services to facilitate the successful transition to the desired future-state – whether in the cloud, on-premise, or hybrid
  • Implement & configure integration and co-existence with legacy and third-party systems/services

Outcomes:

  • Deploy and enable – Skype for Business ecosystem build, deployment, user enablement and testing services.
  • Adopt – Transition and co-existence services to facilitate the successful transition to the desired future-state whether in the cloud or hybrid.
  • Enhance and integrate – Implement and configure integration and co-existence with legacy and third-party systems and services.

Drive Value

System administration services – with the SBL advanced cloud management portal – enable safe delegation of tasks to help desks with escalation services for tasks requiring application expertise or low-level access to administrative tools/interfaces. SBL Group can manage your Microsoft tenant for you, but you will always have access to your own data.

Key stages:

  • 24/7/365 escalation and support services with application and network troubleshooting
  • System monitoring, quality of service screening, and alerting as required to enable quick resolution of potential issues
  • Operational and administrative reports are available through the Cloud Control portal. Reports can be customised and set for automatic delivery via email
  • Business and technical management with usage reports, introductions to new technologies or features, and recommendations to drive new business benefit

Outcomes:

  • Run – System administration services with the SBL advanced cloud management portal to enable safe delegation of tasks to help desks with escalation services for tasks requiring application expertise or low-level access to administrative tools and interfaces.
  • Support – 24x7x365 escalation and support services with application and network troubleshooting.
  • Advanced monitoring and alerting – System monitoring for availability and performance with proactive quality of service screening and alerting as required to enable quick resolution of potential issues.
  • Reporting – A full set of operational and administrative reports are available through the Cloud Control portal. Reports can be customised and set for automatic delivery via email.
  • Innovation – Business and technical management with usage reports, introductions to new technologies or features, and recommendations to drive new business benefit.

Why choose SBL?

Now you have an idea of how the practical guidance for Cloud Voice will benefit your business, let us tell you why you should work with SBL to deliver it.  SBL Group have worked hard to ensure we operate within a framework of governance.  From our ISO9001 and 27001 certifications you will always be assured that we have both the quality and security frameworks at the heart of our business operations.  By embracing both SOF and coupled with our Prince2 trained project leaders, your project will be delivered accurately and professionally.

At SBL, our unique expertise in delivering Microsoft solutions that integrate with your other system allows for us to bridge the gap created by Vendors.  By bridging this technology divide we can create seamless and integrated solution.  Whether that is using your on-premise solution and slowly migrating to the cloud or delivering a fully cloud based solution, you will always be in safe hands.

As a tier-1 CSP partner with Microsoft our skilled and certified resources can take you through each of the stages the operations framework offers to ensure that you have a great experience.  We are best placed to help you decide the right solution for you whether that is enabling the full cloud through Office 365 and Microsoft Phone System through to integrating your existing PBX and implementing Cloud Connector Edition from Microsoft.  Whatever your requirements, SBL Group can help you achieve success.  With our unique focus on delivering voice for Office 365 and phone system, SBL Group are a fantastic choice of partner.

SBL Group provides the following services relevant to our Cloud Voice offer:

  • Site surveys and network optimization readiness assessments including Wi-Fi infrastructure.
  • Deployment and management of Enterprise network and voice infrastructure
  • Supply and deployment of WiFi infrastructure: from leading firms such as Alcatel-Lucent Enterprise, Aruba HP and Ruckus
  • Supply of MPLS and internet connectivity from leading suppliers.
  • Supply and maintenance of enterprise PBX and handset equipment
  • Supply and support of Microsoft Cloud services via CSP agreement
  • Hosting and management of customer equipment and software licensing via SPLA at SBL approved datacenters.
  • Integration of customer PBX to cloud services using SBCs from leading and trusted manufacturers.
  • Supply of S4B approved handsets from Yealink and Polycom.
  • 24/7 helpdesk support services
  • National network of full time field engineers (including Microsoft Qualified S4B and Office 365) for deployment and break-fix services
  • Billing services for subscription and consumption billing.

Click here to download the CloudVoice brochure

Want to know more?

We would love to hear from you!

ADDRESS - Head Office

SBL Group Ltd, Kingsley Hall, 20 Bailey Lane, Manchester Airport, Manchester, M90 4AN

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+44 (0) 3333 209 123

EMAIL

info@sbl-group.com

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