Companies, large and small, are constantly looking for ways to transform their use of technology so that it delivers streamlined business results. When faced with this, transforming your business architecture can seem a confusing and difficult proposition. The desire to improve efficiency, reduce costs, engage employees, and promote greater communication & collaboration are key business drivers for all enterprises.
Moving to a modern platform will be beneficial to your entire organisation; no more antiquated hardware or large capital expenses, just a simplified cost-effective solution. End users and IT professionals do not want one application for Instant messaging, another for telephony, and yet another for mobile handsets. This is where Cloud Voice designed for Microsoft Office 365 with Skype for Business can deliver by providing a true unified communications experience.
The Skype Operations Framework is a comprehensive guide and tool set for implementing and managing a reliable, cost-effective communications service based on Office 365 Skype for Business.
It is a multi-faceted approach to the successful planning, delivery of and migration to Skype for Business Online, incorporating three key elements that have your success firmly at the centre: Plan, Deliver, Operate.
During the planning stage, SBL Group work with you to gain an understanding of your business and design a strategic plan for transforming your communications to suit your needs. As part of the process, our team will create a communications plan that delivers regular hosted conferences, face-to-face meetings and documented reviews. All of our project staff are Prince2 certified and, coupled with the Skype Operations Framework, can ensure that through our long history in delivering excellence your project will be delivered on time and within budget.
Our managed services team are also on hand to help with those mundane solution management tasks – giving you more time to focus on your business. In the unlikely event that you experience a problem, our service desk is accessible 24/7 through email, telephone or web. To ensure you have complete peace of mind that your business solution is covered, SBL Group have fantastic options surrounding SLAs. We are confident that our standard SLAs will cover your needs; however we can deliver custom SLAs, if it is required.
System administration services – with the SBL advanced cloud management portal – enable safe delegation of tasks to help desks with escalation services for tasks requiring application expertise or low-level access to administrative tools/interfaces. SBL Group can manage your Microsoft tenant for you, but you will always have access to your own data.
Now you have an idea of how the Skype Operations Framework (SOF) will benefit your business, let us tell you why you should work with SBL to deliver it. SBL Group have worked hard to ensure we operate within a framework of governance. From our ISO9001 and 27001 certifications you will always be assured that we have both the quality and security frameworks at the heart of our business operations. By embracing both SOF and coupled with our Prince2 trained project leaders, your project will be delivered accurately and professionally.
At SBL, our unique expertise in delivering Microsoft solutions that integrate with your other system allows for us to bridge the gap created by Vendors. By bridging this technology divide we can create seamless and integrated solution. Whether that is using your on-premise solution and slowly migrating to the cloud or delivering a fully cloud based solution, you will always be in safe hands.
As a tier-1 CSP partner with Microsoft our skilled and certified resources can take you through each of the stages the operations framework offers to ensure that you have a great experience. We are best placed to help you decide the right solution for you whether that is enabling the full cloud through Office 365 and Microsoft CloudPBX through to integrating your existing PBX and implementing Cloud Connector Edition from Microsoft. Whatever your requirements, SBL Group can help you achieve success. With our unique focus on delivering voice for Office 365 and Cloud PBX, SBL Group are a fantastic choice of partner.
SBL Group provides the following services relevant to our Cloud Voice offer:
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