OmniPCX Office Rich Communication Edition

An all-in-one, end-to-end converged solution for voice and data, with zero-touch deployment.

The cornerstone of Alcatel-Lucent’s small-to-medium business (SMB) offering is the OmniPCX Office Rich Communication Edition (RCE).

It’s easy to install, use and maintain. OmniPCX Office RCE platforms cover any SMB communications needs, from 5 to 200 users. OmniPCX Office RCE Communication servers combine a VoIP core with support for digital. And the OmniPCX Office RCE is backed by a broad portfolio of compatible Alcatel-Lucent products for SMBs.

Our range of OmniPCX Office RCE courses are available to all Business Partner engineers. There are three courses to choose from – depending on your current level of knowledge and experience – each of which will provide the training that will enable you to efficiently and successfully maintain, install and support the solution.

To ensure you select the appropriate course, please read the course details below.

Session Date Duration Cost per student
OmniPCX Office RCE Starter 9TH JAN 18 hours  £               874.00
OmniPCX Office RCE Advanced Level 1 16TH JAN 12 hours  £               817.00
OmniPCX Office RCE Advanced Level 2 27TH MAR 30 hours  £           2,043.00
OmniPCX Office RCE Advanced Level 2 15TH MAY 30 hours  £           2,043.00
OmniPCX Office RCE Advanced Level 1 10th JUL 12 hours  £               817.00
OmniPCX Office RCE Advanced Level 2 21st AUG 30 hours  £           2,043.00

OF00CTE100 – OmniPCX Office RCE Starter – Course

Curriculum ALE Education 18 hours £874.00

PUBLIC

Technicians and engineers in charge of OmniPCX Office RCE installation and configuration

OBJECTIVES

At the end of the course, you will be able to:
– Install the system
– Manage the users and the basic telephony features
– Configure the external accesses and the call distribution
– Ensure the first level of maintenance

DURATION & METHODS

3 days in classroom with practical sessions

PREREQUISITES

To have basic knowledge in Computing
to have basic knowledge in Telephony

PROGRAM DESCRIPTION

OpenTouch Suite for SMB
– Offer presentation
– Voice and Data equipements
Hardware installation
– Racks and boards
– Cabling
System start-up
– Start and stop the system
– Default system configuration
– IP settings
Management tool (OMC)
Users
– Analog phones
– 9 Series Digital Phones
– 8 Series IP Touch Phones
– TDM Dect handsets
– Users management (Move, Add, Change and Delete)
Windows SoftPhone
– PIMphony
– PIMphony Touch
Internal dialing plan
– Prefixes and suffixes
Groups
– Hunting group
– Call Pickup Group
– Broadcast group
– Manager/assistant group
User features
– Ressource and function keys
– Classes of services
Voice mail basic features
– Mailbox configuration and use
Incoming calls management
– Call distribution for users (DDI)
– Call distribution for attendant groups
– Call distribution for analog access
– Music on hold and welcome messages
Outgoing calls management
– Analog and ISDN trunk groups
– Call barring
Maintenance
– Remote management via modem
– System software update
– Database save and restore
– Security recommendations

OF00CTE101 – OmniPCX Office RCE Advanced Level 1 – Course

Curriculum ALE Education 12 hours £817.00

PUBLIC

Technicians and engineers in charge of the OmniPCX Office RCE configuration and maintenance

OBJECTIVES

At the end of the course, you will be able to:
– Configure and use SIP phones
– Manage the users’s advanced telephony features
– Configure the Automatic route selection (ARS)

DURATION & METHODS

2 days in classroom with practical sessions

PREREQUISITES

To have the level ACFE OmniPCX Office RCE

PROGRAM DESCRIPTION

System parameters
– Noteworthy addresses
Multiset
– Settings and use
Automatic route selection (ARS)
– For outgoing calls
– For incoming calls
Voice mail advanced features
– Message notification
– Personal assistant
– Remote mailbox settings
SIP
– SIP Protocol
– SIP phones
My IC phone 8082
– Setup and maintenance
My IC Web
– Settings and use
Audioffice 8115/8125
– Conference modules overview

OF00CTE102 – OmniPCX Office RCE Advanced Level 2 – Course

Curriculum ALE Education 30 hours £2,043.00

PUBLIC

Technicians and engineers in charge of the OmniPCX Office RCE configuration and maintenance

OBJECTIVES

At the end of the course, you will be able to:
– Configure and use the advanced features
– Deploy the IP DECT solution
– Ensure maintenance of the system

DURATION & METHODS

5 days in classroom with practical sessions

PREREQUISITES

To have attended the OmniPCX Office RCE Advanced Level 1 course (Ref OF00CTE101) or to have equivalent knowledge

PROGRAM DESCRIPTION

Accounting
– Metering over V24 or IP
– Account code
Directory
– My IC Phone Synchronizer
– Universal Directory Access
Miscellaneous
– Call supervision
– External call duration control
– Priority calls
– Instant Messaging
– 6 party conference Multi companies
– My IC Plugin for Outlook
– My IC Phone video call
Mobility
– Voice mobility solution
– Nomadic mode
– OpenTouch Conversation for iPhone
– OpenTouch Conversation for Android
– OpenTouch Conversation for Windows phone
Public SIP trunking
– SIP trunk and public gateway
– SIP trunking features
Incoming call routing
– Automated attendant
– Audiotext
– Multiple automated attendant
– Smart call routing
IP DECT
– Solution overview
– DECT protocol
– DECT Acces Point (DAP) and handsets
– Site survey introduction
System security
– Server authentication
– Password policies
Maintenance
– Remote management via Internet
– OMC debug and Webdiag tools
LoLa tool
– CPU Complete software loading

Want to know more?

We would love to hear from you!

ADDRESS - Head Office

SBL Group Ltd, Kingsley Hall, 20 Bailey Lane, Manchester Airport, Manchester, M90 4AN

TELEPHONE

+44 (0) 3333 209 123

EMAIL

info@sbl-group.com

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