As a key component of the OpenTouch™ Suite, the Alcatel-Lucent OmniPCX Enterprise Communication Server is a communication software that delivers world-class business telephony features for medium, large and very large sized companies, offering a choice of centralized or decentralized IP telephony solutions to suit your needs.
Business Partner Training Courses for OmniPCX Enterprise
The OmniPCX Enterprise CS course is available to all Business Partner engineers. This course provides the training that will enable you to efficiently and successfully maintain, install and support the solution.
To ensure the course is appropriate for your needs, please read the course details below.
Curriculum ALE Education 30 hours £1,444.00
PUBLIC Technicians and engineers in charge of OmniPCX Enterprise configuration and maintenance
OBJECTIVES At the end of the course, you will be able to: – Configure the users and the telephony features – Configure the external accesses and the call distribution – Ensure the first level of maintenance
DURATION & METHODS 5 days in classroom with practical sessions
PREREQUISITES To have basic knowledge in Computing and basic knowledge in Telephony
Hardware description – Crystal Hardware – Common Hardware Access to the system
IP Configuration – Call server – IP Media gateway
Database – Creation – Save & restore
Configuration tools – MGR – Omnivista 8770
License – License files – Save & Restore
Users – Analog phones – TDM Phones (9 Series) – IP Phones (8 Series) – Users Management (Move, Add, Change and Delete)
Dialling plan – Prefixes and Suffixes Classes of services – Connexion & Transfer – Phone Features Voice guides & music on hold External accesses – Trunk group – System synchronization – DID Translator – External Callback Translator – External call barring – Automatic route selection (ARS) – Direct speed dialling
Multi-line & Supervision Sets Groups – Manager/assistant group – Call Pickup Group – Hunt group
4645 Voice Messaging Service
Call distribution – Entity – Attendant group – Attendant
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