Our long experience has resulted in our becoming one of the most trusted dedicated providers of unified data and voice communications solutions in the UK. We constantly challenge the relevance of our product offerings for today’s market, and consistently assess the quality of service we deliver to every customer. These high standards that we set for ourselves are based around four core principles:
SBL Group was built on the foundation of tailored services for each customer. We specialise in building solutions that match precisely the business needs that our customers present to us, and we create deployment, maintenance and service packages around those. A key aim of this tailored service is to ensure we satisfy all of our customers’ needs, every time, understanding their businesses from the ground up, and supporting them with the right telephony and data infrastructure as they grow.
The SBL Group support team is made up of highly capable field engineers who cover the whole of mainland UK and Eire, with yet further support provided through our preferred partner program.
SBL Group works closely with a number of key technology partners on innovation and progress. Indeed, our reputation for expertise and excellence means we are frequently chosen to act as launch partner for the very latest systems
SBL Group is committed to providing the very highest levels of service to our customers, and ensuring their demands are met as promptly as possible.
SBL Group is a leading UK provider of unified data and voice communications solutions. We deliver integrated communications both as a service, utilising the latest in cloud technologies, and also as on-premises customer installations.
SBL Group provide communications systems, consulting services and support services. Our core service offering comprises voice, data, voice over IP, hosted telephony, cloud-based solutions, unified communications, IT services and telephony infrastructure support.
SBL Group works with many large corporate clients in the UK and overseas, and across many sectors. We have a reputation for excellence, are especially well known in the hospitality and retail markets, and count such high profile brands as The Shangri La Hotel, Citroen and Emirates Airlines among our valued customer base.
SBL Group employs a wide range of highly talented people, providing ﬁrst class service to our customers, right from the initial contact, through solution consultancy, technical deployment, ongoing support, and accounts and ﬁnance. Our people have decades of experience, are hugely knowledgeable of the industries we serve, recognised nationwide for their expertise, and follow the SBL Group values on customer focus.
SBL Group is now wholly owned by Stone Ventures (www.stonevp.com), who first invested in 2012, and acquired the balance of the business in 2014. The additional financial commitment represents a clear mark of confidence in SBL Group’s strategy of working with service-oriented customers, and helping them deliver next generation products and services using best in class technology.
The company’s strengths in new and emerging technologies, its strong foothold in Europe, close relationship with market-leading Alcatel-Lucent, and high level of expertise in several key industry sectors – especially high-end services and hospitality – make SBL Group an obvious choice for investment, particularly in such uneasy economic times
We place the needs of our client’s first, the technology is simply a means to an end that supports growth and success. Find out how we’re different and why we should be your provider of choice.
At SBL Group, we make every effort to go beyond our client expectations.
It’s easy to say, but we’re a customer orientated organisation. It doesn’t matter how clever the technologies or our technical skills are, without you, they means nothing. You’re our number one priority.
We encourage our employees to take personal ownership of your support and service issues, even if they’ve escalated the job to a specialist. They work as a team and cross-check with each other, to ensure the task is properly completed.
We stress the importance of communication too. Our technicians all have individual customer service KPIs that mean we’re able to report back to you, so you know that you’re getting good service and value for money.
Culture is important to us, our company values aren’t just paper statements. This is a stimulating and fun place to work. Happy and smart people create better service. Like many providers, we recognise that plain speaking is a key element in your decision-making and ensuring that your technology works for you.
We’re proud that we invest in the best service management technology available and we do it quickly. While we say that technology should be used to achieve organisational success, we also practice what we preach.
We use cutting-edge service technologies behind the scenes, and this puts us at an advantage over our competitors. We can work optimally – with better accuracy and efficiently. Lower running costs for us are passed to you as cost-effectiveness and better service quality.
Although we place you first when it comes to our goals and culture, it doesn’t mean that we neglect technology. We’re fully committed to accreditation, training and certification. We only partner with the best suppliers, too, and work very closely with them to deliver advanced intelligence on the latest technological solutions which we pass onto to you.
You’ll soon get to know the team and your account manager. We won’t just be there if something goes wrong or if there’s a quick sale in the offering. Because we place so much importance upon our customer service we strive to turn our relationship with you into a true trusted partnership.
Our success comes from you! By us helping you make better use of technology you will quickly forge new efficiencies of your own, creating your own differentiators from your competitors, become more dynamic and competitive; ultimately achieving greater success.
SBL Group is rightly proud of its highly professional, forward-looking workforce, with its people recognised throughout the industry for their strong expertise. We’re constantly on the lookout for more great people to help us continue to think proactively, innovate, drive technological advances, maintain our rapid pace of growth, and also improve our quality of customer service ever further. Can you fill those shoes? If you think so, and can get up and running straight away, then contact us today and we’ll call you to discuss all the opportunities we can offer.
View our recruitment page to see the latest positions
We would love to hear from you!
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Copyrights SBL Group Ltd 2016